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Frequently Asked Questions

Corporate gifts with custom printed logo and / or text

Art work Artwork requirements Lead time How long would it take?

Australiana products supply

Is it secure?
Cart doesn't work

Payment options
Delivery Delivery time options and charges
Export Export permits Other questions Samples Policy
Printed catalogue

Artwork requirements

We use the following printing methods:
Pad printing, Screen printing, Embossing, Stamping, Hand painting, Laser engraving.

For high quality print we would need your artwork in 600 dpi resolution (in one of the following formats  GIF, JPEG, BMP, TIFF, CPT).
Colors should be separated and sent as different files.

Colors. If you are particular about colors, please advise PMS (PANTONE MATCHING SYSTEM) color code, for example, PANTONE Blue - 072CV

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How long does it take?

Generally, your order will be ready for shipment within 1-4 weeks time after we receive your artwork and you confirm the final quantity and print layout.

For delivery options and delivery time, please see this section below.

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Is shopping on this site secure?

Yes, it is secure.
Billabong Factor is accredited merchant with the Bank of South Australia and we do care about your privacy and security:

  • All information you give us is SSL encrypted

  • Sensitive information (such as credit card details) is not sent by email. 
    It is encrypted on secure server and erased after verification.

  • We do not keep customer's information on our computers. It is erased after your order is processed.

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What if shopping cart doesn't work?

If our shopping cart is not working on your computer, we apologize for inconvenience.
To fix the problem, please enable Java Scripts in your browser options.
If this doesn't help, you are welcome to to use one of the following options:

Option 1. You are welcome to place order via email.
To make it secure send your card number in portions by 3-4 separate emails without
comments (for example, 1-4567; 2-3456; etc.).

Option 2. By fax: 61-2-8521 7623
We accept Master Card and Visa.
Required information:
Product (name, price, quantity)
Billing and Delivery address
Telephone number
Credit card number
Name on the card 
Expiry date

Option 3. By phone: 61-2-8521 7895
Please, consider time difference. We work from 10am till 5pm Sydney time. You can see our current time at The World Clock.
Sydney is 18 hours ahead of Los Angeles, 15 hours ahead of New York, 10 hours ahead of London. 

Option 4. If you like, we'll call you, please email your telephone number and convenient time to call.

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Payment Options

Full settlement is required prior your order is shipped, unless you are our regular customer

Australian customers.
Direct deposit, cheque, Visa or Master card, money order.

Overseas customers.
Preferred way of payment for small orders (up to $2500) is Visa or Master Card.
For bigger orders - direct deposit (wire transfer), or transfer via Western Union

We accept company checks, personal checks, and International money order, however these payment instruments attract US$25 banking and handling fee and 40 days payment clearing period.

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Delivery Time Options and Charges

Delivery within Australia
Normal courier or Australia Post rates apply

International Delivery
Australia Post

7-21 days
Not traceable online

4-12 business days
Not traceable online

Delivery 3-7 business days
Traceable online

  • Economy, Air mail and EMS (ECI) prices could be checked online at Australia Post website

  • EMS (ECI) - International Courier is fast reliable and very competitive service. Online tracking facility is available at - Australia Post site, or at USPS (USA) site

  • For shipments over 30 kg we recommend Air Cargo - another cost effective shipping service. It takes 3-5 days to most countries. Your shipment will be delivered to your nearest International Airport and you shall arrange pick up from there. Price depends on destination and vary between $5 - $8 per kilogram (2.2 lb).

International Couriers

Delivery 3-5 business days
Traceable online

Delivery 2-5 business days
Traceable online

Generally, FEDEX and DHL Express are more expensive International couriers, but for shipments 60+ kg (132lb) where fast door-to-door delivery is required they are competitive.

At your request freight charges could be on to your account with FEDEX, DHL, UPS, or TNT

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Samples Policy

Any samples including shipping and handling costs will need to be paid for before despatch. We are happy to credit this back if an order is placed.

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Printed Catalogue

We apologize, but we don't have one, yet. The first catalogue comes out in August 2006. If you'd like one, please email us your request, otherwise, please use information on our website or email us your questions.

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Export Permits

Export permits are required for some products made of kangaroo or crocodile leather. 
Usually, we can obtain all required export documentations within 10 working days.

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  Australian Corporate Gifts | Australian party supply

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