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We use the following printing
methods:
Pad printing, Screen printing, Embossing, Stamping, Hand painting, Laser
engraving.
For high quality print we would need your artwork in 600 dpi
resolution (in one of the following formats GIF, JPEG, BMP, TIFF,
CPT).
Colors should be separated and sent as different files.
Colors. If you are particular
about colors, please advise PMS (PANTONE MATCHING SYSTEM) color code,
for example, PANTONE Blue - 072CV
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Generally, your order will be ready for
shipment within 1-4 weeks time after we receive your artwork and you
confirm the final quantity and print layout.
For delivery options and delivery
time,
please see this section below.
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Yes, it is secure.
Billabong
Factor is accredited
merchant with the Bank of South Australia and
we do care about your privacy and security:
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All information you give us is SSL encrypted
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Sensitive information (such as credit card details) is not sent by
email.
It is encrypted on secure server and erased after verification.
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We do not keep customer's information on
our computers. It is erased after your order is processed.
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If our shopping
cart is not working on your computer, we
apologize for inconvenience.
To fix the problem, please enable Java Scripts in your browser
options.
If this doesn't help, you are
welcome to to use one of the following options:
Option 1. You are welcome to place order via email.
To make it secure send your card number in portions by 3-4 separate emails without
comments (for example, 1-4567; 2-3456; etc.).
Option 2. By fax: 61-2-8521 7623
We accept Master Card and Visa.
Required information:
Product (name, price, quantity)
Billing and Delivery address
Telephone number
Credit card number
Name on the card
Expiry date Option 3.
By phone: 61-2-8521 7895
Please, consider time difference. We work from 10am till 5pm Sydney time.
You can see our current time at The
World Clock.
Sydney is 18 hours ahead of Los Angeles, 15 hours
ahead of New York, 10 hours ahead of London. Option
4. If you like, we'll call you,
please email your telephone number and convenient time to call. Page
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Full settlement is required prior
your order is shipped, unless you are our regular
customer
Australian customers.
Direct deposit, cheque, Visa or Master card, money order.
Overseas customers.
Preferred way of payment for small orders (up to $2500) is Visa or Master
Card.
For bigger orders - direct deposit (wire transfer), or transfer via
Western Union We
accept company checks, personal checks, and International money
order, however these payment instruments attract US$25 banking and
handling fee and 40 days payment clearing period. Page
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Delivery within
Australia
Normal courier or Australia
Post rates apply |
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International
Delivery
Australia Post
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7-21 days
Not traceable online
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4-12 business days
Not traceable online
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Delivery
3-7 business days
Traceable online
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Economy,
Air mail and EMS (ECI) prices
could be checked online at
Australia
Post website
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EMS (ECI)
- International Courier is fast reliable and very competitive service.
Online
tracking facility is available at http://ice.auspost.com.au/
- Australia Post site, or at USPS (USA) site
http://www.usps.com/shipping/trackandconfirm.htm
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For
shipments over 30 kg we recommend Air Cargo - another cost effective
shipping service. It takes 3-5 days to most countries. Your shipment
will be delivered to your nearest International Airport and you shall
arrange pick up from there. Price depends on destination and vary
between $5 - $8 per kilogram (2.2 lb).
International Couriers
Delivery
3-5 business days
Traceable online |
Delivery
2-5 business days
Traceable online |
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Generally, FEDEX and DHL
Express are more expensive International couriers, but for shipments 60+
kg (132lb) where fast door-to-door delivery is required they are
competitive.
At your request
freight charges could be on to your account with FEDEX, DHL, UPS, or
TNT |
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Any samples including shipping and handling
costs will need to be paid for before despatch. We are happy to credit
this back if an order is placed.
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We apologize, but we don't
have one, yet. The first catalogue comes out in August 2006. If you'd
like one, please
email us your request, otherwise, please use information on our
website or
email us your questions.
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Export permits
are required for some products made of kangaroo or crocodile leather.
Usually, we
can obtain all required export documentations within 10 working days. Page
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